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Committed to helping each church be all God calls it to be
Don Nations - Coordinator of Transformation Services
Don is a skilled consultant and coach who works with churches and judicatories across the country. He has developed a number of tools to assist churches in their journey towards transformation and regional bodies to create healthy systems in which churches and pastoral leaders thrive. For more information about Don, click here.
10 Steps to Great On-Site Hospitality
Hospitality is the art of welcoming and treasuring people. It is the process by which guests are welcomed, fears are allayed, relationships are built, and people are encouraged to return. Hospitality is both an attitude and a specific set of procedures. It is extending the grace and welcome of God to all people. The ten steps to great on-site hospitality listed below are drawn fron Don’s book on church transformation.
- Have superior signage
- Pay attention to what your campus says about you
- Have a team of parking lot hosts
- Have host located just outside of the main entrance areas
- Provide an information station just inside the main entrance(s)
- Provide refreshments before and after the service
- Train attendees to get to know people, not just to shake hands
- Watch your assumptions about guests
- Think through how you recognize guests in the service and obtain contact information
- Don't forget guests after the service
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